Getting your business finances in shape

This workshop will cover some key aspects on ensuring financial success for your practice, in particular reflecting on the benefits of good cash management and the interaction with margin and cost discipline.

Main topic areas are:
– Cash cycle – what it is and why does it matter
– Managing debtors
Some quick tips to make cash conversations easier
Asking for deposits/pre-authorisation
Staying on top of insurance debtors/Vet Envoy
– Ideal P&L shape for best performance – managing your margin
– How best to spend money for success
Capex and the business case process
Managing costs positively to drive performance
Key figures from your management accounts pack to keep track of the practice
financial health

We will touch on the differences between newer and more mature practices – but in reality, the same disciplines hold true whether you’re still paying off the bank loan or looking to maximise dividends.

Redefining what it means to be ‘smart’: Emotional Intelligence and Wellbeing

Emotional intelligence (EQ) has become a major topic of interest in scientific circles, and in popular culture, since the publication of a book by the same name in 1995 but it’s been studied for much of the 20th century.

EQ is defined as: ‘The ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.’

Much of the research has centred on examining the relationship between EQ and thriving. There is compelling evidence that EQ can have a significant impact on both physical health and subjective wellbeing.

The good news is that EQ factors are both teachable and learnable, and that these competencies, skills and behaviours, unlike personality traits, can be enhanced by quite simple methods over a relatively short period of time.

In this workshop we will look at some practical tools and techniques to develop the five components of EQ: self-awareness, self-regulation, motivation, empathy, and social (leadership) skills. We will focus on how you can make a difference to your own sense of wellbeing and resilience as well as developing skills to support collaboration, open communication, stellar performance and outstanding everyday leadership.

The best pet consult

Put your approach to client consults under the microscope!  What are you doing that’s great for your clients?  Which areas do you think you could improve on?  Are you keen to provide consistency of approach across your team? 

Best Pet Consult (BPC) is our first step towards supporting you to consistently deliver in 3 key areas when it comes to client experience, from the moment a client walks through your door:
–          Provide amazing client service across the whole of your team
–          Deliver exceptional pet health care via more focus on preventative treatment recommendations
–          Drive revenue within your surgery

Following an exciting pilot which delivered a significant uplift in health plan sales, kennel cough, dentals, and parasite treatments, we are keen to share how you could utilise some of the tools in your practice.

RX Works – More time with hands on pets, less time with hands on keyboard

RX works is at the heart of every transaction, but can be a barrier to having quality time with the pet and the owner. 

We’re committed to making sure that we minimise the time that you have to spend using RX works so that you can maximise the time you have with the pet. 

In this session we will give you an overview of what we’re doing with RX works to improve the system and data quality, and we’ll share with you the common misuses of RX works and how you can better use the system to eliminate issues and maximise your consult time with the pet.

Mind over Matter – Why leaders need a Growth Mindset

Since the dawn of time, people have thought differently, acted differently, and fared differently from each other.  So, if we are all so different, is there a ‘formula’ for success?  Within working life do successful leaders think in a particular way?  Do they have a particular set of beliefs – a certain view of themselves and the things around them?

My work over the last 25 years has shown me that the way you think about yourself profoundly affects the way you live your working life.  It can determine whether you become the leader you want to be.  How can a simple belief transform the way you lead?

In this workshop we will explore two beliefs – two ways of thinking – Fixed Mindset and Growth Mindset, first explored by psychologist Dr Carol Dweck.  Believing your qualities are carved in stone – the fixed mindset – limits your leadership ability and supresses personal development.  The Growth Mindset is based on the belief that your qualities can be cultivated through your efforts, and therefore your development as a leader is infinite and never ending.

Attending the workshop will provide you with an opportunity to reflect on your own beliefs about yourself and will help you learn that by changing the way you see yourself and the way you think, you can change the way you work.

Help! Where am I going to find all of my vets from?

We are facing an unprecedented global veterinary workforce crisis. It is one of – if not our BIGGEST challenge. We operate in a challenging market, with constrained supply of vets, high levels of dissatisfaction within the profession, low salary levels relative to equivalent professions, wellbeing challenges greater than other professions, not to mention concerns about global mobility post Brexit. 

In parallel the world of work is changing – people want different things from their working lives with the changes in attitudes being seen across all the generations.  In this day and age online reputation is everything and potential colleagues will trust their peers and online reviews ahead of what you say. Trust is paramount.

The resulting impact of these changes on our practices is huge – revenue being lost, locum costs escalating, patient safety being affected and often a detrimental impact on veterinary teams’ wellbeing.  We know though that when the needs of the vets and nurses are understood and met practices are keeping their vets and nurses, gaining a great reputation and are more successful from both a financial and a team wellbeing perspective. 

In this workshop we will explore the future workforce trends, share with you our thoughts about the challenges we face in the profession, and look at some of the ideas we as a group of JVP’s have come up with around how we can collectively solve these complex challenges. By working together, sharing experiences and ideas we can lead the way in the profession to help us all become the employer of choice.

Better together with Pets at Home

This workshop examines how our relationship with our Pets at Home colleagues support our group ambition to be the world’s best petcare business.

Presented by colleagues from both the vet group and Pets at home leadership teams, a number of key topics will be explored:

 –          We will celebrate our recent success with our Pet care plan recommendation programme where we worked in partnership with our store colleagues to deliver great results.

–          We will share best practice from both our instore as well as our standalone practices to demonstrate the opportunity of working better together for enhanced business results.

–          We will introduce a simple, operational toolkit which you can use in order to support you in building your relationship with local store teams.

–          VIP will be brought to life, and we will share data with you to demonstrate the value to your business of our most loyal clients and customers.

–          We will look to the future and share some of our plans to continue to work better together.

This session will bring to life practical examples and will aim to support Partners and Practice teams to build strong and collaborative relationships. We look forward to sharing with you why we really believe we are truly ‘Better Together ‘.